Want to track your order? Fill in your tracking number below and you can track your order! You will get your tracking number by email once the package is shipped. 

 

FAQ ABOUT TRACKING ORDERS:

  • What means 'Pending'?
    This means your item is on its way or at the sorting centrum of the airlines. The item will be shipped by plane in between 1 - 5 days. Then you will see it in the tracking system!

  • What should I do when it says ''Tracking doesn't exist''?
    Please don't worry when your tracking number says this. This probably means the item should arrive first to the airlines. If it keeps saying this, it is possible our tracking system that doesn't support the tracking code you have. Contact us and we will check for you how far your item is!

  • Can I track my item somewhere else?
    Yes, you can track it at the local post office and insert your tracking code here. Please note: this is only possible when you can see that the item is shipped by plane. Otherwise your tracking code will not work on these websites.

    - For The Netherlands go to: www.postnl.nl (Tracking code ends with NL)
    - For Belgium go to: www.bpost.be (Tracking code ends with CN)
    - For other countries: please go to your local post office website

 

  • What should I do when the delivery was unsuccessful?

     The item is probably at the nearest post office. Please go to the post office with your ID to collect your item! 

     

    • How does the tracking system works when the item is send from a warehouse overseas?
    We will explain this step by step:
    1. Confirmation Email:
    A item is shipped, the customer gets a confirmation email with tracking code
    2. Pending:
    The item is shipped to the airline or in sorting center from the airline.
    3. Ready for shipment:
    The item is ready to go on the plane to its destination
    4. Shipped from overseas:
    The item is shipped with the plane and off to its destination
    5. Arrived at custom:
    The item arrived in the country and is now at the customs. They will check the item before releasing it.
    6. Handover to local post office:
    The local post office receives the package from the custom and will sort it out
    7. The item is out for delivery:
    The post office sorted the item and will deliver it as soon as possible.
    8. The item is now successfully delivered!