SHIPPING

We have multiple warehouses all over the world and we will ship from the closest warehouse towards your address. We will try to send the items as soon as possible with the fastest methode available.

Please note: these days begin to count from the moment you received the shipment confirmation email.

DELIVERY

We deliver our items towards you with best services possible and always with a Track & Trace code!

The companies we use when delivering your package(s):

We send most of our packages towards The Netherlands with PostNL. When we shipped your package, you will get an email with your Track and Trace code!

We send most of our packages towards Belgium with Bpost. When we shipped your package, you will get an email with your Track and Trace code!

We send most of our packages towards Spain with Correos. When we shipped your package, you will get an email with your Track and Trace code!

We send most of our packages towards Italy with Poste Italiane. When we shipped your package, you will get an email with your Track and Trace code!

RETURNS

You may return most new, unopened items within 14 days of delivery for a full refund. Our refund policy works with giftcards. This means you get the value of the product(s) you send back in a giftcard on our website. The giftcard is valid for a whole year and counts on all the products. The shipping costs are for the customers, since we already provide Free shipping.

You should expect to receive your refund (giftcard) within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days)

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.